Refund policy
Climbs can go wrong. Here is exactly how money comes back.
01 · Before we start
Cancel before an operator begins the first session and the full amount is refunded automatically, no questions asked. Payments are captured by card and refunded to the same card within five business days.
02 · Once the climb starts
If you cancel mid-climb, you're charged for the divisions already delivered and refunded the rest, pro rata against the price you paid.
03 · Missed deadlines
Every order has a hard deadline. If we miss it, our senior team finishes the remaining climb for free, or you receive the unused portion back — your choice.
04 · The 14-day rank guarantee
If your rank drops back within 14 days of delivery, we restore it at no cost. The guarantee covers ranked decay and losses played on your own account after handover — not suspensions caused by behaviour on the account after the boost ends.
05 · Requesting a refund
Look up your order on the track-order page, then email desk@ascendant.gg with the reference. We reply within six minutes.